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City of Millbrook · Office of the Mayor

Every request to city hall, in one place, tracked to the end.

Report a pothole, ask a policy question, or follow up on a permit — Mayor Access routes it to the right department and keeps you posted until it's resolved.

What You Can Do Here

Direct lines to every department.

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Public Works

Roads, sidewalks, drainage, and snow removal requests.

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Permits & Zoning

Check status or apply for building and business permits.

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Policy Feedback

Comment on proposed ordinances before they reach council.

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Non-Emergency Safety

Noise, code violations, and neighborhood safety concerns.

Watch your request move, from submitted to solved.

Every request gets a case number and a department contact — no more calling three offices to find out who's handling it.

Look Up My Request
#MB-40218 · Pothole on Elm StPublic Works
In Progress
#MB-40195 · Business Permit RenewalPermits & Zoning
Resolved
#MB-40231 · Streetlight OutagePublic Works
Received
18,402Requests resolved in 2025
3.2 daysAverage response time
11City departments connected
96%Resident satisfaction rate